Success Story

A major player in Financial Services was experiencing challenges in consistently achieving financial targets, maintaining client relationships, building new business opportunities and retaining people, particularly at the team member level. Vivente strategically partnered with our client in a key initiative which

  • •Culture-inhibiting factors outweighed constructive culture development factors 3:1 on average;
  • •Only 4 of 31 cultural benchmark factors were above average
  • Motivation, satisfaction, job insecurity were low
  • Customer service focus, teamwork and quality were also poor due to the culture

The executive leadership group committed to focus on five development areas: ensure purpose, mission and values were embraced; strengthen customer service focus; increase leadership capability; remove role conflicts, and open up communication.

The results:  In a recent retest constructive culture drivers increased 32%; team satisfaction and motivation have doubled; financial targets are consistently achieved; and staff retention has risen. Culture now has real meaning and affects people and performance at every level.

At Vivente, we build the bond between people and performance.  Together, we collaborate to create this bond to build your optimal business advantage—the elusive intersection where people, leadership and culture, coupled with performance, merge ensure the sustainability of your business.